The proud news now comes from the world of aviation. The airline is proud of Indonesia Garuda Indonesia once again won the title of the airline with the world’s best timeliness or On-Time Performance (OTP). For the period of May 2019, Garuda Indonesia achieved a score of 96.3 percent, this value increased from the previous month, which was 95.5 percent in the global flight category which had a number of flights over 10,000 versions of OAG Flightview.
With this predicate, it makes Garuda Indonesia a global airline that always maintains the value of OTP for six months (since December 2018).
The Director of Operations of Garuda Indonesia, Captain Bambang Adisurya Angkasa, revealed that this success was the result of good cooperation from all Garuda Indonesia operational lines. This is also one of the best services for customers. The management of Garuda Indonesia (aircrew and ground staff) remains connected and always updated information and is connected with a tight scheduling system. “We also keep a close watch on flight schedules and potential changes with accuracy and accuracy,” he said, quoted from SWA.co.id.
According to Captain Bambang, passengers also play an active role in complying with all check-in procedures, such as arriving early in the airport, carrying cabin baggage according to the rules and always listing the contact number on the reservation, making it easier to check-in and also on time.
Garuda Indonesia also prepares and optimizes OTP seriously on the flow of homecoming and returning Lebaran this year. “In order to maintain our commitment in providing 5-star international standard services,” he said.
This achievement is certainly an encouragement for the Company to continue to maintain and also improve the quality of airline operational performance, especially in terms of the timeliness of airline flights.
But behind the success of maintaining the timeliness, Garuda Indonesia experienced a decline in the category of ‘World’s Best Cabin Crew’, which dropped to rank 2 from the first position last year. In this category, Singapore Airlines shifted Garuda’s position.
The assessment of Skytrax World Airlines Awards 2019, is through a survey of 21.65 million people from 100 countries over 300 airlines in the world. The survey was conducted from September 2018 to May 2019.
Skytrax is a British aviation consulting company that regularly holds the World Airline Awards every year. The award is considered the most prestigious in the aviation industry, which has been going on since 1999.